Store Policies

Shipping

We are currently only providing curbside pick-up in front of our store at 53 Washington St. Dover, NH 03820. We hope to add other shipping options in the future. When you complete your order you won't have to include an address. You'll get a confirmation email letting you know that we are preparing your order. Orders are filled sequentially based on when the order is placed. You will receive an email with instructions when your order is ready to be picked up. Most orders will be ready in less than 24 hours. Pickup hours are weekdays 9am to 6pm and Saturdays 9am to 1pm.

Returns

All returns must be accompanied by an original receipt or order confirmation from our website within 30-days of purchase.  Gifts may be exchanged with a gift receipt.  Products must be unopened, in original packaging and condition. Returns can only be made in store. No returns on plush. Subject to change, please see store for details.  

Plush Toys

Due to a number of reasons; bed bugs, lice, odors, pet dander, etc. we cannot accept returns or exchanges of plush items. If your item is faulty or damaged please call the store and we will be happy to help. 

Noggin Factory Reward Cards

We are happy to be able to reward our most loyal shoppers! We'll punch your card once for every $15 increment you spend. Once you fill a card, present it in store, along with your next purchase of $25 or more, and save $10! One reward discount per transaction per day. Reward discounts can't be combined with other discounts, including coupons, or used for the purchase of gift cards.  

Birthday Buckets

Due to modified operations because of Covid-19, we are not currently offering our Birthday Bucket registry.

Complimentary Gift Wrapping

We are happy to wrap your purchases and top them with our famous treasure chest key. We cannot, however, wrap clearance items.  If you are ordering online and would like gift wrapping, please include a note at checkout and we will get your items wrapped right up for you.

Clearance Items  

Clearance items are final sale, and may not be returned or exchanged.  Clearance items do not qualify for Rewards Cards punches or any other discounts, including coupons.